If you have a support question that has not been answered by the Online Help then please send us a FirePlotter Support Request. Also, if you think you may have found a significant bug in FirePlotter, then we will be pleased to provide a free license to anyone who helps us to find and fix bugs. Again then please send us a FirePlotter Support Request with all the following details. Please include the following*: 1) A description of the problem, if possible including screenshot of problem. 2) The PC Operating System (Vista, XP, 2003, W2K etc) you are running? 3) Make, Model and Firmware/OS Version of firewall? 4) The version of FirePlotter you are running? (in Help, About) 5) Are you using SSH or Telnet? 6) Are you able to succesfully login to your firewall with a SSH or telnet client (and if a Cisco firewall, can you login to enable prompt)? 7) When you test FirePlotter on a different PC, do you experience the same problem? 8) Is FirePlotter local to the firewall or being used over a remote link/VPN? 9) Detailed logging data for the problem. Please edit your C:\Users\[User]\AppData\Roaming\FirePlotter.ini file, and in the [Connection] section (if [Connection] heading not present, please add at start of FirePlotter.ini) and add the line "LogLevel=255" - so it looks like: [Connection]
LogLevel=255 Then save the file. Then restart FirePlotter and re-create the problem, press Pause between a refresh cycle and then please attach to your email to us a (zipped) copy of the FirePlotterdebug.txt file.* Please note LogLevel=255 significantly reduces FirePlotter performance, so we recommend the line is removed once the technical issue is resolved. 10) What is a typical number of sessions that pass through the firewall? *Any confidential information (e.g. IP addresses or passwords) use Search & Replace to change to X. | 
The FirePlotter Online Help (all you need to know and more) is here: 